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Browse the commonly asked questions below. If you are a registered member and need assistance, please login to your account to access the Support Desk.

 

About SafePay

 Registration
What is SafePay Jamaica?
Why should I use SafePay Jamaica?
What does escrow cost?
What payment types are accepted?		 Is registration required?
How do I register?
What if I lose my login?
 
New Transactions For Buyers and Sellers
How do I start a new escrow transaction?
Who can start a transaction?
Who pays the fees?
What happens next?
How long does the process take?		 What is the Status page?
When does the Buyer submit payment?
When will the Buyer receive the item?
When will the Seller receive payment?
 

 

 

[Top] What is SafePay Jamaica?
SafePay is the premier online escrow service on the internet. SafePay enables two parties to engage in a sale without risk.
 
[Top] Why should I use SafePay Jamaica?
SafePay protects both the Buyer and Seller in a sale, because payment is not released until the item has been received. The entire process is secure and essential to anyone who regularly participates in online trade such as JamDeal users.
 
[Top] What does SafePay cost?
SafePay fees are added to the purchase cost of the item and is paid by the buyer. View SafePay fees.
 
[Top] What payment types are accepted?
SafePay only accepts deposits from the Buyer to our Jamaica National account. Sellers, however, have several choices for receiving payment. See the fees page for details.
 
[Top] Is registration required?
Registration is required to participate in an escrow transaction. If the other party in a transaction isn't registered, they will have the opportunity to sign up in the first step of the escrow process.
 
[Top] How do I register?
Simply fill in the registration form. Registration is quick, easy, and free!
 
[Top] What if I lose my login?
Go to forgotten password to have your username and password sent to your email address.
 
[Top] How do I start a new escrow transaction?
Simply login to your account and follow the instructions from your Account Home page. You will need the name, email, and address of the other party in your transaction.
 
[Top] Who can start a transaction?
Either the Seller or Buyer may start a transaction.
 
[Top] Who pays the fees?
The Buyer pays the fee along with the payment. Typically: Item cost + shipping cost + SafePay fee = total amount paid to SafePay
 
[Top] What happens next?
After submitting a new transaction, both parties will receive a confirmation email with further instructions and access to their Status page.
 
[Top] How long does the process take?
After SafePay has received payment from the Buyer, the Seller has a maximum of 10 business days to ship the item or payment will be refunded to the Buyer less processing fees.
 
[Top] What is the Status Page?
You can monitor your transaction on your own private Status page. The Status page displays both parties information, the item, total due, transfer status, and Buyer/Seller instructions.
 
[Top] When does the Buyer submit payment?
The Buyer submits payment once he receives access to the Status page. From the Status page you will find the total amount due and payment instructions.
 
[Top] When will the Buyer receive the item?
The Seller has 10 business days to complete the item delivery.
 
[Top] When will the Seller receive payment?
Once the Buyer has confirmed that the item has been received, payment will be submitted within 3 working days.



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